APPLE DEVICE SUPPORT

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This course introduces you to the skills, tools, and knowledge you need to support and troubleshoot Apple devices in a large organization as a level 1 or 2 help desk professional.

2 Days

Apple Certified Support Professional.

1 Day

Apple  Certified Trainers

UK | France | Denmark | Poland | Slovenia  | Portugal

Getting to Know MDM

Getting to Know Managed Apple IDs

Getting to Know iCloud and Continuity

Managing Passkeys

Backing Up iPhone or iPad

Moving to a New iPhone or iPad

Restoring iPhone or iPad to Factory Settings

Restoring iPhone or iPad from a Backup

Reviving iPhone or iPad Using Apple Configurator

Backing Up and Restoring Using Apple Configurator

Troubleshooting Cellular Data

Using Personal Hotspot

Configuring Wi-Fi Settings on iPhone or iPad

Sharing Files with AirDrop on iPhone or iPad

Troubleshooting Apps on iPhone or iPad

Managing Privacy and Security on iPhone or iPad

Using Find My on iPhone or iPad

Using Sysdiagnose to Troubleshoot iOS or iPadOS

Troubleshooting Mac Startup Issues

Restoring a Mac to Factory Settings

Moving to a New Mac

Resetting Login Passwords

Managing Login Keychains

Troubleshooting Network Connectivity on Mac

Troubleshooting Wi-Fi Connectivity on Mac

Sharing Files with AirDrop on Mac

Turning On FileVault

Managing Privacy on Mac

Managing Mac Sharing Preferences

Using Find My on Mac

Using Activity Monitor

Using Console

Continuing Your Learning